Refund Policy:
If you have a warranty claim or want to return a product, please email us at samsupply786@gmail.com or you can call us at 678-469-6612 and we will provide a solution.
Returns
30 days easy returns policy subject to the following conditions:
-The product must be returned without any scratches or damage.
-Must be returned in its original packaging.
-Must not be a sale item. All products on sale are non-refundable.
-Must not be a custom engraved product. No returns or exchange for custom engraved (custom designed) products.
All products must be returned by the customer to the following address: 3333 Buford Dr, Buford, GA 30519. All returns, exchange and warranty claims will be processed after examining the claim and approval from us.
If you receive a broken/damaged product, or if the wrong order was shipped to you, we offer a free replacement of the same model and color, provided it is in stock. If the product is out of stock, we will offer store credit.
Refund
Refund process is subject to the following conditions:
–Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
-A shipping fee may be charged for refunds which do not fall under manufacturing defects.
-Your refund will be processed within 2-5 working days of receiving your product. Refunds will be credited to your bank account and may take up to 3 days to reflect in your account. A credit applied to your credit card or other methods of payment, may take an additional 7-10 days for the refund to reflect in your account.
–All sale items are non-refundable.
–All custom engraved (custom designed) products are non-refundable.
In case any refund/exchange claim is made after 14 days we reserve the right to grant partial refunds based on our discretion. To complete your return, we require a receipt or proof of purchase.
Refunds are only issued for products purchased directly from our website www.wudgrip.com. Returns and refund of products purchased from re-sellers of our products must be addressed to the re-seller.
No refund claims can be made based on the color and texture of wood. The color and texture of wood grain will vary from product to product. This is the characteristic of all-natural products and it makes your product unique. The color of the products may vary according to the calibration of your screen.
We reserve the right to offer/deny refunds/exchanges for reasons not specified here as we evaluate each claim on a case to case basis.
Sale items
Only regular priced items may be refunded, unfortunately wholesale items cannot be refunded. We reserve the right to reject refund and exchange request for wholesale items.
Shipping
Orders for non-customized products are shipped out within 2 working days. For custom engraved products, orders are shipped out after we receive an email confirmation for the design mockup sent to you.
Domestic shipping
Domestic shipping to cities can take 3-5 working days after we ship. You will receive tracking number for your package after your product is shipped out.
Warranty
We offer a 30 days warranty against manufacturing defects. Warranty will not cover damage from abuse, drops and other impacts, exposure to moisture and extreme temperatures.
All wooden products are prone to attracting mold and fungus in humid conditions. This is not a manufacturing defect and cannot be the basis of a return/exchange/warranty claim. Simply wiping away the mold with a clean dry cloth and keeping your wooden product in the sun will fix the mold/fungus issue. As a precaution, please store your wooden products in a dry airy place.
Cancellations
If you want to cancel your order for any reason, please send an email to samsupply786@gmail.com. Cancellation of orders for customized products will be subject to our approval. Refund for cancelled orders will be processed within 3 days. It may take an additional 7-10 days for the amount to reflect in your account.